Holiday appartements
Customer service
Cleaning and loundry service
Holiday appartements Customer service Cleaning and loundry service

1. Contract and Payment
The contract between the tenant and landlord/lady is active when the contract has been signed by the tenant. The deposit must be paid at this time. The remaining money is due 30 days before the beginning of the holiday. If the signed contract and deposit are not received by the landlord/lady within 14 days, the landlord/lady may rent out the property to another party without notice or liability to pay compensation to the tenant.
 
2. Additional Costs
The additional costs (such as electricity, gas and heating bills, etc.) are included in the rental price, unless stated in the contract. Additional costs not included in the rental price are charged upon rental and must be paid before departure. State taxes are generally not included in the rental price.
 
3. Handing over of rental property; Complaints
The tenant will keep the property in clean condition, compliant with the contract. If, upon the handing over of the property, there is a breakage or the inventory is incomplete, the tenant must immediately inform the key holder or landlord/landlady. Otherwise, it is assumed that the property was handed to the tenant in perfect condition. If the tenant assume the object later or he does not assume it, the total rental amount is payable.
 
4. Careful Usage
The tenant is compelled to use the rental property with due care, to maintain the order of the house and to apply consideration to neighbours and any other inhabitant of the house. In case of any damage the key holder or landlord/lady is to be immediately informed. The number of persons living in the property must not exceed that stipulated in the contract. Subletting is not allowed.The main tenant is responsible for other persons living in the property complying with the terms of the contract.If the tenant or tenants are in flagrant violation against the agreed contractual terms of careful use, or the property is being lived in by more than the stipulated number of persons, the key holder or landlord/lady can instantly terminate the contract without being obliged to pay compensation.
 
5. Return of the rental property
The rental property is expected to be returned on time with the complete inventory and in tidy condition. The tenant is liable for all damage and missing objects.
 
6. Contract Annulment

The tenant can withdraw from the contract under the following conditions: until 61 days before arrival date: CHF 180.- cancellation fee, from  60 to 41  days 30% of the total rental amount (incl.additional costs)  and 40 to 0 days before arrival 100% of the total rental amount (incl.additional costs). For bookings of at least 9 months in advance the following conditions apply: up to 91 days CHF 180.-  cancellation fee,  from 90 to 41 days 50% of the total rental amount (incl.additional costs), from 40 days 100% of the total rental amount (incl.additional costs). In case of change of a concluded booking contract we will charge a reservation a fee of CHF 50.00.
Replacement tenant: The tenant has the right to suggest a replacement tenant. This must be acceptable and solvent for the landlord/lady. They replacement tenant then enters into the same contractual agreements. The tenant and replacement tenant are jointly responsible for the rent payment.The reference date is the date of receipt of notification (by writing) by fewtoessin. On Saturdays, Sundays and public holidays will be apply the next business day. In case of departure before end of rental the total rental amount is payable.

7. Acts of God
In the case of an act of God (environmental catastrophe, governmental actions, sale of property, etc.) and unforeseen or unavoidable events before or during the rental, the landlord/lady is justified (but not obliged) to offer the tenant an equivalent replacement property without having to pay compensation. If the cost cannot be paid in part or in full, the appropriate contribution or the paid amount will be refunded, to the exclusion of further claims.
 
8. Liability
The landlord/lady is expected to provide the stipulated reservation and to complete his or her end of the contract. In all cases but bodily harm the liability is limited to twice the rent, except in cases of gross negligence or intent.  Liability is excluded for negligence on the side of the tenant or cohabitants, unforeseeable or unpreventable failures of third parties, acts of god or events that were unforeseeable or unavoidable by the landlord/lady, key holder, brokers or other persons on the side of the landlord/lady, despite appropriate precautions. The tenant is responsible for all damage caused by them or other inhabitants to which the blame is expected.

9. Use of WIFI in the property
The access to the Internet may not be disclosed to third parties. The landlord has the right to block certain sites. The renter has to bear the costs of using fee-based services. In addition, he must pay for all costs incurred by the illegal use of WLANs. It is forbidden to the tenants to use, make available or to or distribute illegal content. Furthermore, the tenant may not use WLAN for sending spam and is asked to comply with the applicable youth protection regulations. The landlord is released from any damages caused by a third party due to the unlawful use of WLANs.
 
10. Governing Law and Jurisdiction
Swiss Law is applicable. Exclusive Jurisdiction is agreed as Lorcarno.
 
11. In other cases the rules of the Swiss code of obligations applies.
 
12. Travel Insurance: We recommend you acquire travel insurance appropriate to your needs, e.g. from www.erv.ch